Experience is Everything

A full day workshop that creates context and motivation for employees to develop pride and passion for their industry and their organisation, and learn to be customer experience professionals

“My heart is ever at your service”
~ William Shakespeare
  • Tourism/Hospitality/Retail: The Big Picture

  • Focus on Customer expectations

  • Choosing your attitude – the Customer Promise

  • The STARS Customer Experience model

  • Customer journey mapping and MOTs

  • Benefits of Customer Feedback – better communication in minutes

  • What customers REALLY want

  • Selling IS Service

  • Final commitment to action


Please fill out the form below to get in touch and a member of the team will come back to you within 24 hours.

Alternatively please email us on info@rufftradetraining.com