Project STARS customer service charter + induction workshop

We will work with you to unlock the potential in your mission, vision and organisation to create an inspired service culture. The Charter acts as a commitment and permanent reminder of your business model, service standards and the support provided to employees – leading to greater motivation, loyalty, and focus on the customer.

The STARS above us, govern our conditions
~ William Shakespeare

The Charter (document, app etc):

  • Using the STARS diagnostic and planning tool to reimagine the delivery of your Brand in your Customer Experience

  • Facilitating the greatest possible involvement of your leadership and wider teams in the process

  • Development of your own Project STARS manual/user guide covering:

  • Your Brand and Customer Experience philosophy

  • How it is delivered

  • Service standards

  • Integration with operating procedures

The Workshop:

  • Fully interactive workshop

  • Your mission, vision and strategy

  • Your service philosophy

  • Service standards

  • Commercial opportunities

  • Putting the learnings to work


Please fill out the form below to get in touch and a member of the team will come back to you within 24 hours.

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